Support & Getting Help

Once you're signed in

Click Support in the sidebar. Two things live here:

FAQ

A set of quick answers to the most common questions — adding a customer, importing a CSV, inviting team members, ZATCA status, resetting your password. Click any question to expand its answer.

Support tickets

1. Choose a category: Technical, Billing, How-to, Feature Request, or Other.
2. Enter a subject and a detailed message.
3. Click Submit Ticket.

Your ticket appears in My Tickets below, with a status badge: Open, In Progress, Waiting on you, Resolved, or Closed. Click a ticket to expand it, read the full thread, and reply — it works like a simple chat thread between you and the support team. Once your issue is handled, an owner or ops-role teammate (or the ticket's original creator) can mark it Resolved.

Every business's tickets are completely private to that business — the same data-isolation guarantees that protect your customers and invoices apply here too.

Before you're signed in

If you're having trouble creating an account, a confirmation email hasn't arrived, or you have a general question before signing up, use the "Need help? Contact support" link on the login page — it opens a pre-filled email to arranto support.

Full documentation

If a documentation link is configured for your deployment, you'll see a "View full documentation" link both on the login page and inside the Support tab, pointing to this guide (or wherever arranto has published it).